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ISO/IEC 20000-1:2018 — Gap Analysis

Information Technology — Service Management System (SMS)
IT Service Mgmt 2018 Edition All Gaps only Service Delivery
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ISO/IEC 20000-1 Assessment Progress

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We are a UK-based ISO consultancy specialising in ISO/IEC 20000-1 IT Service Management Systems. Our expert team supports IT departments, managed service providers, and technology organisations through SMS implementation and certification.

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Privacy Policy

Last updated: April 2025  |  ISO Xpert Ltd  |  71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

ISO Xpert Ltd is committed to protecting your privacy. This policy explains how we collect, use and safeguard information when you use our ISO 20000-1 Gap Analysis Tool and visit iso-xpert.com.

1. Information We Collect

  • Profile Information: Name, email, phone, organisation and role you voluntarily enter.
  • Assessment Data: Gap analysis responses, scores and notes stored locally in your browser's localStorage — not transmitted to our servers unless you export it.
  • Usage Data: Standard internet log data when visiting our website.

2. How We Use Your Information

  • To provide and maintain our gap analysis tools.
  • To respond to enquiries and provide support.
  • To comply with legal obligations.

3. Local Data Storage

All data entered in this tool is stored exclusively in your browser's localStorage. ISO Xpert has no access to it.

4. Your Rights (UK GDPR)

Contact info@iso-xpert.com to exercise your data rights.

5. Contact

ISO Xpert Ltd  |  71-75 Shelton Street, London WC2H 9JQ  |  info@iso-xpert.com  |  +44 7853 109840

📄 Terms of Use

Terms of Use

Last updated: April 2025  |  ISO Xpert Ltd  |  71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

By using the ISO Xpert ISO/IEC 20000-1 Gap Analysis Tool ("the Tool"), you agree to these Terms.

1. Ownership and Intellectual Property

This Tool and all its content, design, branding and code is the exclusive intellectual property of ISO Xpert Ltd. All rights reserved. Reproduction or redistribution without prior written consent is prohibited.

2. Permitted Use

  • Internal, non-commercial gap analysis against ISO/IEC 20000-1:2018.
  • Exporting and retaining reports for internal SMS implementation records.
  • Sharing reports within your organisation.

3. Prohibited Use

  • Redistribution, resale or sublicensing of this tool.
  • Removing or altering copyright notices or ISO Xpert branding.
  • Reverse engineering for commercial purposes.

4. Disclaimer of Warranties

This Tool is provided "as is" for informational and self-assessment purposes only. ISO Xpert does not warrant that the Tool is error-free or constitutes professional IT service management advice. Gap analysis outputs should be reviewed by a qualified ISO 20000-1 consultant before making certification decisions. This tool does not substitute for a formal assessment by an accredited certification body.

5. ISO Standards Reference

References to ISO/IEC 20000-1:2018 are for guidance only. The authoritative version must be obtained from ISO, IEC or national standards bodies.

6. Limitation of Liability

ISO Xpert Ltd shall not be liable for any indirect, incidental, special or consequential damages arising from use of this Tool.

7. Governing Law

These Terms are governed by the laws of England and Wales.

8. Contact

ISO Xpert Ltd  |  71-75 Shelton Street, London WC2H 9JQ  |  info@iso-xpert.com  |  +44 7853 109840

Common Questions

ISO/IEC 20000-1:2018 IT Service Management — Frequently Asked Questions

Quick answers about the ISO/IEC 20000-1:2018 IT Service Management gap analysis tool, data privacy, audit preparation, and ISO Xpert consulting.

What is the ISO/IEC 20000-1:2018 IT Service Management gap analysis tool and how does it work?
The ISO/IEC 20000-1:2018 IT Service Management gap analysis tool is a free browser-based checklist that compares your current management system against the clauses of ISO/IEC 20000-1:2018 IT Service Management. You answer clause-by-clause questions and rate each requirement as Compliant, Partial or Non-compliant. The tool calculates a live compliance score, highlights gaps on a heat-map, captures evidence and corrective-action notes, and exports the full assessment as JSON, CSV, TXT or print-ready PDF for management review and Stage 1 / Stage 2 audit preparation.
Is the ISO/IEC 20000-1:2018 IT Service Management gap analysis tool really free to use?
Yes — the ISO/IEC 20000-1:2018 IT Service Management tool is 100% free with no sign-up, no email capture, no credit card, no watermarks, and no usage limits. It runs entirely in your browser; nothing is transmitted to ISO Xpert servers. You can clear or export your data at any time.
Where is my ISO/IEC 20000-1:2018 IT Service Management assessment data stored?
All ISO/IEC 20000-1:2018 IT Service Management assessment data is stored locally in your browser’s storage. Nothing is uploaded to our servers. This makes the tool GDPR-friendly and suitable for confidential audit data classified up to Restricted. Export anytime as JSON (re-importable), CSV (Excel-pivotable), TXT (executive summary) or PDF (audit-trail evidence).
Can I use this tool to prepare for ISO/IEC 20000-1:2018 IT Service Management certification or surveillance audits?
Yes. The ISO/IEC 20000-1:2018 IT Service Management gap analysis is designed to support preparation for certification by UKAS-, IAS- or ANAB-accredited bodies. Use the exported report as evidence of internal audit, feed it into management review, and prioritise high-severity non-conformities ahead of Stage 1 / Stage 2 visits. ISO Xpert consultants can assist with documented information, internal audits and full implementation if required.
How long does a ISO/IEC 20000-1:2018 IT Service Management gap analysis typically take?
Most users complete an initial ISO/IEC 20000-1:2018 IT Service Management gap analysis in 60 to 120 minutes for a single site, depending on system maturity and clause depth. The tool auto-saves continuously, so you can pause, switch devices via JSON export/import, and resume at any time. Re-assessments after corrective action usually take 20 to 40 minutes.
Does ISO Xpert offer ISO/IEC 20000-1:2018 IT Service Management consulting or training?
Yes. ISO Xpert Ltd (London, UK) provides ISO/IEC 20000-1:2018 IT Service Management gap analysis consulting, internal audits, Stage 1 and Stage 2 certification preparation, lead auditor / internal auditor training, and full management-system implementation. Contact info@iso-xpert.com or WhatsApp +44 7853 109840.

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